Opleiding
Effective communication
Ensure consistent communication from your employees towards customers and colleagues.
For whom
Good customer service is of great importance to companies. The role of service employees is crucial in this regard. They are the first point of contact: they inform, listen, and solve problems. Nowadays, this is no longer just via email, as the rise of social media has created an entirely different line of communication. This requires a different way of communicating than via email. In all cases, the intention is for this to happen briefly and quickly, resulting in effectiveness. TopTaal’s effective communication writing training provides employees with tools to perform their roles optimally.
What
How do you convey your message clearly? How do you ensure consistent communication from your employees towards customers and colleagues? A key theme in the training is clear communication, so that the message is well-received by the customer. Students therefore learn to structure their texts in such a way that they are understandable and easy to read.
In addition to coaching employees, TopTaal also examines any existing style guide. A style guide provides instructions on the tone and style desired by the organization. The style guide is sometimes rewritten with input from the participants. The result: a concise, practically applicable handout with writing tips.