Language in the Cleaning Industry and Language for facility staff.

Unique training: facility-competent and language-confident!

TopTaal and facility training provider UL-Team have jointly developed unique training courses. Learning the Dutch language is integrated with learning an aspect of the facility management field. Language in the Cleaning Industry and Language for facility staff. These courses are practical, accessible, and contemporary. For example, hospitable working and service delivery are standard parts of the training, as these aspects are becoming increasingly important in the profession of a facility staff member. There is also the possibility to extend the learning path with an internship at a suitable organization. This makes these courses extremely suitable for employees who are new to this industry, such as permit holders.

“Language in the Cleaning Industry” training course

The “Language in the Cleaning Industry” course is based on situations from the daily work practice of the cleaner. The participant learns to speak the language of cleaning while simultaneously learning the skills of the cleaning trade. This makes the training varied and practical. The assignments are designed so that the participant can practice new words and sentences in a targeted way during work.

Because cleaning today is more than just following the cleaning schedule and increasingly takes place during the day, safe and hospitable working are also included in the training. Asking a guest a question, having a simple conversation, or explaining an unsafe situation requires a good knowledge of the Dutch language. It is for good reason that these aspects are also part of the course.

Upon completion of the training, the participant receives the TopTaal certificate. In addition, there is the possibility for the participant to take the recognized cleaning industry exam and thus obtain the RAS diploma.

The Language in the Cleaning Industry course lasts 20 weeks. The participant has 4 half-day sessions of lessons each week and potentially additional half-day sessions for an internship.

“Language for facility staff” training course

The “Language for facility staff” course has the same structure as “Language in the Cleaning Industry”. The field of work for facility staff is broader and more complex, and expectations regarding service delivery are higher. This makes this language course suitable for participants at MBO level (vocational education). Facility staff can work in one or several areas. These areas range from cleaning, setting up meeting rooms, catering, and logistics to building management. Service delivery and hospitable working are the starting point for every field. This places more and broader demands on language proficiency.

In this interactive course, the various facility tasks are linked to learning the Dutch language and the practice of the participant's own organization. A presentation assignment concludes this course. In this, the participant shows and demonstrates that he/she can tell a story in the Dutch language and understands what his/her facility tasks entail. The UL-Team & TopTaal certificate is the reward for the effort.

The Language for facility staff course lasts 20 weeks. The participant has 4 half-day sessions of lessons each week and potentially additional half-day sessions for an internship.

Working in a healthcare environment?

The above training courses can be expanded with additional topics specific to a healthcare organization, such as hand hygiene, basic knowledge of infection prevention, or professional skills in an environment with cytostatics or a contaminated environment.

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