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Complaints procedure

Do you have a complaint regarding conduct, interactions, or decisions at TopTaal?

Complaint form

TopTaal has a complaints procedure in place, which is available upon request. Fill in the form below and we will send the procedure to you.

Complaint procedure request

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This field is for validation purposes and should be left unchanged.
Please indicate below what your complaint is about:

 

A few tips for submitting a complaint

  • Enter your personal details accurately
  • Indicate the core of the complaint
  • Address the complaint point by point; do not lump everything together
  • Explain exactly against whom your complaint is directed
  • Indicate which conduct or decision you are complaining about
  • Briefly explain the circumstances (where, when, how)
  • Indicate with whom at the school or the board you have spoken to about a solution
  • Only include essential documents and refer to them in your complaint
  • Keep the complaint clear and concise
  • The limitation period is 1 year, but exceptions are possible
  • If you submit the complaint by letter, it must be signed.